FAQ

What is the return policy?

  • No refunds.
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders.
  • SALE ITEMS ARE FINAL SALE.

What is the exchange policy?

  • In the event, you have any issues with an item, or would like to exchange an item, contact us, PRIOR TO WEARING/USING ANY ITEMS,  using the form on the "Contact Us" page for help resolving any problems, WITHIN 3 DAYS OF DELIVERY. Any inquiries about exchanges/issues more than 3 days after delivery will not be considered for exchanges. There will be NO EXCEPTIONS to this.
  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make the necessary time adjustments for weekends and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge may apply on clothing exchanges for the return to you, which will be sent to your via invoice.
  • Only one exchange will be considered per clothing order. 
  • If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and I would not be able to correct a delivery issue.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for the postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.

What is the shipping policy?

Diva Yolan, LLC uses a drop shipping method and print on demand.

Is preorder available?

Preorders are available for designated items per-release dates. Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order when all items are ready to ship.

Can I change or cancel my order after it has been submitted?

Need to make changes to your order? No worries, we're happy to help! You have 30 minutes to change or cancel your order after you have placed it. Simply, email us at ydw@divayolan.com and someone will respond to you within that 30 minutes.

What payments are accepted?

  • Visa
  • PayPal
  • MasterCard
  • Masterpass
  • American Express
  • Discover
  • Debit cards with a Visa/MasterCard/Amex/Discover logo

How can I apply my discount code?

Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at ydw@divayolan.com

How can I get in contact with customer service?

If you have any questions or concerns, email us at ydw@divayolan.com. Someone will contact you within 24-48 hours by completing the form on the Contact Us page.